Refund policy

Refund & Return Policy

Last Updated: 01.04.2026

At Shakticlean+, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept returns only in the following cases:

  • product received is damaged
  • wrong product delivered
  • product packaging is tampered
  • item is missing from the order

The product must be:

  • unused
  • unopened
  • in original packaging
  • returned within 48 hours of delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • opened products
  • used products
  • products damaged after delivery
  • products returned without original packaging

3. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days.

For Cash on Delivery orders, refunds may be processed through:

  • UPI
  • bank transfer
  • store credit

4. Replacement Policy

In case of damaged or incorrect products, customers may choose:

  • replacement
  • refund

subject to stock availability.

5. Cancellation Policy

Orders can be cancelled before shipment only.

Once the order has been shipped, cancellation will not be possible.

6. How to Request a Refund / Return

To request a refund or return, please contact us with:

  • order number
  • product images
  • package images
  • issue details

within 48 hours of delivery.

🎥 Important Unboxing Video Requirement

To ensure a faster return, replacement, or refund process, customers are strongly requested to record a clear unboxing video while opening the package.

The video should clearly show:

  • the sealed package before opening
  • the opening process
  • the product(s) received
  • any damage, leakage, or missing items

Sharing an unboxing video helps us verify issues quickly and process your refund or replacement much faster.

Please note:

  • claims with an unboxing video will be given priority support
  • claims without an unboxing video may require additional verification and may take longer to process

For damaged, leaked, missing, or incorrect items, the unboxing video is highly recommended.

7. Contact Us

For refund or return-related queries:

Email: Shaktiplus26@gmail.com
Phone / WhatsApp: 9391652767
Brand: Shakticlean+